At 1776 Atelier, we take immense pride in crafting timepieces that are as unique as the individuals who wear them. Each of our goods is semi-bespoke, meticulously handmade and tailored to the specific preferences of our customers. Due to the nature of this personalized process, we kindly ask for your understanding of the following policies:
Returns Policy
We generally do not accept returns, as each piece is custom-built or semi-bespoke to order. Our craftsmanship is rooted in working closely with you to create something truly special and tailored to your preferences, ensuring you receive a timepiece that meets your expectations. If you have concerns about your order, we encourage you to reach out to us, and we will do our best to address any issues.
However, items that arrive with basic functionality issues within the first 30 days of purchase may be eligible for a refund or replacement. Please contact us immediately if you believe your timepiece has a functional defect, and we will work with you to resolve the issue promptly. Defects arising beyond 30 days will be treated under our two-year warranty policy. Please refer to our website for full warranty details.
We also wish to emphasize the nature of our handmade process: minor variations in finishing, such as differences in hand-shaped components, hand-painted details, or hand-beveled elements, are not considered defects. These subtle distinctions are inherent to the nature of handcraftsmanship and contribute to the unique charm and character of each timepiece, making every piece truly one of a kind.
Deposit Policy
Deposits are required to secure your build spot and initiate the crafting process. Please note that deposits are non-refundable. These funds are essential for:
- Reserving Your Build Spot: When a deposit is made, we allocate time and resources exclusively for your order, which prevents us from taking on other customer requests during that period.
- Procuring Parts: Your deposit enables us to source the specific materials and components required for your unique timepiece.
We appreciate your commitment and trust in our process and will work closely with you throughout the journey of creating your one-of-a-kind piece.
If you have any questions or concerns regarding your order, please don’t hesitate to contact us. We’re here to ensure you have an exceptional experience with 1776 Atelier.
Shipping Policy
At 1776 Atelier, we are committed to ensuring the safe and efficient delivery of your timepiece. Please review our shipping policies below:
Domestic U.S. Shipping
• All domestic U.S. orders include complimentary insured overnight shipping.
• Once your order is ready, it will be shipped via a trusted carrier with tracking and full insurance coverage for your peace of mind.
International Shipping
• For international orders, shipping will be handled by an insured expedited carrier.
• Shipping costs for international orders will be billed at actual costs, either at the time of final payment or prior to shipping.
• CITES Compliance: For timepieces or straps incorporating exotic leathers, all applicable CITES (Convention on International Trade in Endangered Species) regulations will be strictly followed. Please note that some exotic hides may be prohibited in certain countries, and it is the buyer’s responsibility to ensure compliance with local import regulations.
General Shipping Notes
• Once your order has shipped, you will receive tracking information via email to monitor your package’s progress.
• For any questions or specific shipping requests, please contact us at customerservice@1776atelier.com prior to shipping.
We take great care in ensuring that your timepiece arrives safely and securely. Thank you for choosing 1776 Atelier!